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Ladders, Cycle Racks and Security Supplies | Bison Products

Customer Service

Delivery

Standard Delivery

Standard 1-3 working day delivery after shipping date, between 0800 – 1800 hours.

Next Working Day after shipping date, between 0800 -1800 hours, Mon - Thursday. Please see product for shipping date.

Where Do We Deliver To?

We deliver to all postal areas in the UK, including England, Wales, Scotland, Northern Ireland and the Channel Islands.

Please note, an extra delivery charge will be applicable for deliveries to Isle of Man, Northern Ireland, Republic of Ireland, Scottish Highlands & Islands, Isle of Wight, Jersey, Guernsey and the following postcodes: AB21-56, PH11-44, IV1-56, PA20-88, All ZE, HS, KA, G84. One of our Sales Administrators will contact you with the details.

How Much does it Cost?

Delivery cost is £6.00 to all Mainland addresses other than the post codes mentioned above.

What if I'm not in when you deliver?

Bisonproducts.co.uk deliveries are made on Mondays to Fridays (unless a Saturday pre-noon delivery has been requested) between 0800 – 1700 hours. We realise that occasionally we may try to deliver an order and you (or the intended recipient) may not be available. Each time an attempt is made, our courier will leave a card at the delivery address confirming that they have attempted delivery. This card contains a contact number so you can speak directly to the couriers and agree a mutually convenient delivery time or alternatively, to arrange for you to collect the order directly from their depot. After three failed delivery attempts, your items will be returned to our warehouse.

Can I send things to more than one address?

We are happy to deliver all or part of your order to addresses other than your own. You'll have the option to tell us where you want to send the items in your basket during the checkout process.

What do I do if there is a problem?

First of all, and we cannot emphasize this enough, our couriers operate right up until 1800 hours every day. In the event that there is a problem the best course of action is to call us on 0121 270 5625

What if the delivery looks damaged?

We need to know as quickly as possible if there is a problem with your delivery. If the delivery looks obviously damaged please refuse the delivery. If it has been left, or posted, then please retain all the delivery packaging and contact us. Before returning anything to us you need to contact us and get a Returns Number. See the section covering Returns & Cancellations for full details.

Returns & Replacements

Bisonproducts.co.uk offers a 30 Day No Quibble Guarantee which operates over and above the 14 days stipulated by law (Consumer Rights Directive 2013) that most other retailers adhere to. Our 30-day no quibble guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition and in adequate packaging within 30 days of the date you received the item. We will issue a full refund for the price you paid for the item within 14 days of receiving the item back in our warehouse (you will only have to pay for the delivery, unless the item is faulty). Please Note - If you are a business there may be a restocking fee, depending on the item ordered.

Please ensure that you contact us before returning anything as you will need a valid returns number to accompany your products. If you have any questions, or just want to confirm the details before you order then please call us on 0121 270 5625, or by email on sales@bisonproducts.co.uk.

How Do I Cancel an Order?

If you want to cancel an order that has not yet been delivered then you need to contact us as soon as possible. We will try and stop delivery so that a delivery charge is not incurred. Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent.

If you have received a delivery and you want to cancel the order, and return the goods, then you need to call, or email, so that we can send you a returns number.

In both cases it will be helpful if you have the order number (from your order confirmation, or any update emails) and the date you placed the order handy. We will take some details and give you a returns number. This number has to accompany the return, both on the oustide of the packaging and somewhere inside on a piece of paper.

We will expect the goods to be received back in our warehouse within 10 working days from notification of cancellation.

Please note: We will not refund your costs in returning the item to us unless you return the item to us because of an error on our part or because it is faulty. If you are a business there may be a restocking fee, depending on the item ordered.

For your protection we recommend that you use a Recorded Delivery service. We cannot issue refunds for goods that fail to reach us. Please note that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

Our returns policy does not cover goods made to order or bespoke items. They are not returnable.

How Do I Return My Order?

Please ensure that you contact us before returning anything as you will need a valid returns number.

  • Returns should be made within 30 days and in an adequate condition and suitably packaged for transit. You must include the original despatch note in the package you are returning to us
  • Ring us on 0121 270 5625 or email us at sales@bisonproducts.co.uk to obtain a returns number. No returned item will be accepted without this number.

All items to be returned should be addressed to:

Bisonproducts.co.uk
Northside House,
Northside Business Park,
Hawkins Lane,
Burton-on-Trent,
DE14 1DB

When Will I get My Refund?

All returns arriving at our warehouse are processed immediately. Unless we need to contact you further your refund will usually be processed with 7 days of receipt and the absolute maximum time taken should be no more than 30 days from you first contacting us to organise the return.

Please remember that you will be responsible for the cost of returning the goods to us unless we have delivered the item to you in error or the item is faulty.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

About your Statutory Rights?

Returning goods to Bisonproducts.co.uk for any reason does not affect your statutory rights. By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information about your statutory rights, please read the OFT document - Your rights when buying at a distance